Datameer Support Holiday Schedule

This document outlines the Datameer Support Holiday schedule.

Datameer Support holidays are observed regionally and indicate limited support coverage for business hours on the given day. Service level agreements with 24x7x365 support are not affected by holidays; only "business hours" service level agreements are affected by holidays. If you have any questions regarding your organization's support subscription, please reach out to your Account Executive. 

Here are the business hours for each region that will be closed for a regional holiday: 

Region Start Time End Time Timezone(s)
APAC 0900 1800 Singapore Time (GMT+8)
AMER 0600 1800 Pacific Time (GMT-8;GMT-7)
EMEA 0900 1800 Berlin Time (GMT-1;GMT-2)

 

2018 Holiday Schedule

Holiday Title Date Observed Region(s) Observed
New Years Day January 1, 2018 Worldwide
Martin Luther King Jr. Day January 15, 2018 AMER
Chinese New Year February 16 and 19, 2018 APAC
President's Day February 19, 2018 AMER
Good Friday   March 30, 2018 APAC and EMEA
Easter Monday April 2, 2018 EMEA

Labor Day (Germany)

Labour Day (Singapore)

May, 1 2018 APAC and EMEA
Ascension May 10, 2018 EMEA
Memorial Day May 28, 2018 AMER
Whitmonday May 21, 2018 EMEA
Hari Raya Puasa June 15, 2018 APAC
US Independence Day July 4, 2018 AMER
Singapore National Day August 9, 2018 APAC

Hari Raya Haji

August 22, 2018 APAC

Labor Day (US)

September 3, 2018 AMER

Day of German Unity

October 3, 2018 EMEA
Deepvali November 6, 2018 APAC
Thanksgiving (US) November 22, 2018 AMER
Day After Thanksgiving (US) November 23, 2018 AMER
Christmas December 25, 2018 Worldwide
Day After Christmas December 26, 2018 EMEA

 

2019 Holiday Schedule

Holiday Title Date Observed Region(s) Observed
New Years Day January 1, 2019 Worldwide
Epiphany January 6, 2019 EMEA
Martin Luther King Jr. Day January 21, 2019 AMER
Chinese New Year February 5 and 6, 2019 APAC
President's Day February 18, 2019 AMER
Good Friday   April 19, 2019 APAC and EMEA
Easter Monday April 22, 2019 EMEA

Labor Day (Germany)

Labour Day (Singapore)

May, 1 2019 APAC and EMEA
Memorial Day May 27, 2019 AMER
Ascension May 30, 2019 EMEA
Hari Raya Puasa June 4, 2019 APAC
Whitmonday June 10, 2019 EMEA
US Independence Day July 4, 2019 AMER
Singapore National Day August 9, 2010 APAC
Hari Raya Haji August 12, 2019 APAC
Labor Day (US) September 2, 2019 AMER
Day of German Unity October 3, 2019 EMEA
Deepvali October 27, 2019 APAC
Thanksgiving (US) November 28, 2019 AMER
Day After Thanksgiving (US) November 29, 2019 AMER
Christmas December 25, 2019 Worldwide
Day After Christmas December 26, 2019 EMEA