Datameer Support Holiday Schedule

This document outlines the Datameer Support Holiday schedule.

Datameer Support holidays are observed regionally and indicate limited support coverage for business hours on the given day. Service level agreements with 24x7x365 support are not affected by holidays; only "business hours" service level agreements are affected by holidays. If you have any questions regarding your organization's support subscription, please reach out to your Account Executive. 

Here are the business hours for each region that will be closed for a regional holiday: 

Region Start Time End Time Timezone(s)
APAC 0900 1800 Singapore Time (GMT+8)
AMER 0600 1800 Pacific Time (GMT-8;GMT-7)
EMEA 0900 1800 Berlin Time (GMT-1;GMT-2)

2017 Holiday Schedule

Holiday Title Date Observed Region(s) Observed
New Years Day January 2, 2017 Worldwide
Epiphany January 6, 2017 EMEA
Martin Luther King Jr. Day January 16, 2017 AMER
Chinese New Year January 30 and 31, 2017 APAC
President's Day February 20, 2017 AMER
Good Friday   April 14, 2017 APAC and EMEA
Easter Monday April 17, 2017 EMEA

Labor Day (Germany)

Labour Day (Singapore)

May, 1 2017 APAC and EMEA
Vesak Day May 10, 2017 APAC
Ascention May 25, 2017 EMEA
Memorial Day May 29, 2017 AMER
Whitmonday June 5, 2017 EMEA
Hari Raya Puasa June 26, 2017 APAC
US Independence Day July 4, 2017 AMER
Singapore National Day August 9, 2017 APAC

Labor Day (US)

Hari Raya Haji

September 4, 2017 AMER and APAC
Deepvali October 19, 2017 APAC
Thanksgiving (US) November 23, 2017 AMER
Day After Thanksgiving (US) November 24, 2017 AMER
Christmas December 25, 2017 Worldwide
Day After Christmas December 26, 2017 EMEA

 

2018 Holiday Schedule

Holiday Title Date Observed Region(s) Observed
New Years Day January 1, 2018 Worldwide
Martin Luther King Jr. Day January 15, 2018 AMER
Chinese New Year February 16 and 19, 2018 APAC
President's Day February 19, 2018 AMER
Good Friday   March 30, 2018 APAC and EMEA
Easter Monday April 2, 2018 EMEA

Labor Day (Germany)

Labour Day (Singapore)

May, 1 2018 APAC and EMEA
Ascention May 10, 2018 EMEA
Memorial Day May 28, 2018 AMER
Whitmonday May 21, 2018 EMEA
Hari Raya Puasa June 15, 2018 APAC
US Independence Day July 4, 2018 AMER
Singapore National Day August 9, 2018 APAC

Hari Raya Haji

August 22, 2018 APAC

Labor Day (US)

September 3, 2018 AMER
Deepvali November 6, 2018 APAC
Thanksgiving (US) November 22, 2018 AMER
Day After Thanksgiving (US) November 23, 2018 AMER
Christmas December 25, 2018 Worldwide
Day After Christmas December 26, 2018 EMEA