Datameer not opening - stuck on loading screen

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Whenever I go to open Datameer 5.9.4, it opens the loading screen (blue screen with spinning blue loading bar) and hangs at that screen for a few minutes before just closing automatically. Does anyone know how to fix this issue? I can't even open my Datameer program.

For your reference, I am running Windows 7 Professional (64-bit). I have allowed Datameer through my firewall and my anti-virus is not blocking the program either.

Afigueroa

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    Brian Junio

    Hello! This is likely due to you having been issued a 32-bit version of Datameer for windows.

    This is typically resolved by downloading and installing the appropriate version for your OS, in this case, 64-bit.

    I have reached out to you via a direct email and provided a link. Once you complete the automatic update by installing the fresh download, I believe you should be up and running.

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    Afigueroa

    Hi Brian,

    The link worked perfectly and I am now able to open Datameer and work in it without any problems. I really appreciate the quick response!

    Thanks

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    Joel Stewart

    Karri, you'll be provided with the 64-bit download link directly.

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